Group information

Group information

Inchcape Mercedes-Benz

As one of the largest franchised dealer groups in the UK our manufacturer partners include Audi, BMW, Ford, Jaguar, Land Rover, Lexus, Mercedes-Benz (Passenger Cars), Mini, Porsche, smart, Toyota and Volkswagen. We work hand in hand with all our manufacturer partners to ensure we deliver their brand values better than any other retailer.

Our focus is on operational excellence in retailing and delivering an outstanding customer experience, never forgetting that our customers have a choice. To support our vision Inchcape Retail has invested continuously in retailer premises, staff training and technology to ensure all our dealerships offer exceptional customer service and class-leading facilities. Each of our car retailers has specially trained sales staff for retail, fleet and business vehicle sales, together with manufacturer trained staff to help with parts and service requirements.

Motor Ombudsman

Our Retailers are members of The Motor Ombudsman, an impartial service to provide dispute resolution. If you would like further information on The Motor Ombudsman, please visit the link below.